Legal
Privacy Policy
We offer a legal service and take measures to protect your privacy as you would expect.
Last Updated November 27, 2020
This Privacy Policy describes how we collect, use and share your information when you use our website located at www.willmate.ca (the “Site”) and other services we may offer, including legal services (the Site and other services are collectively referred to as the “Service”). This Privacy Policy also explains how we use cookies and similar technologies. By using the Service you agree to be bound by the terms and conditions of this Privacy Policy.
We may change our Privacy Policy from time to time. If we make changes to our Privacy Policy, we will notify you by posting the updated Privacy Policy and revising the “Last Updated” date above. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices. By continuing to use the Service after the changes are made, you agree to be bound by the revised Privacy Policy.
What information do we collect?
Personal Information you provide to us
Personal information is information about an identifiable individual. We collect personal information when you voluntarily provided it to us through our Service or through other means. For example, we may collect personal information such as your name, address, email address and telephone number when you create an account, provide us with information to create your legal documents, communicate with us, submit a review, register to receive a newsletter, take a survey or otherwise submit personal information to us with your communication. We and/or our third party service provider also collect your credit card details when you pay for the Service. Our current third-party service provider for processing payments is Stripe, Inc. (“Stripe”). You can read about Stripe’s privacy practices by following this link: https://stripe.com/en-ca/privacy.
Cookies and Other Technologies
We may use “cookies” and other technologies for authentication, analytics, performance, functional and marketing purposes. We use third-party service providers, such as Google Analytics, which use cookies or other technologies to record information about you or your activity on the public sections of the Site – we do not use any third-party service providers to record information about you or your activity when logged into your account. A “cookie” is a piece of data stored on the computer hard drive or memory containing information about the user. You may modify your browser’s settings so that your browser stops accepting cookies or prompts you before accepting a cookie.
Interest-Based Advertising / Remarketing
We or our third-party advertising providers may use cookies and small pixel files (small images) to keep track of your browser so that you will be recognized when you visit other websites where our third-party advertising providers may show you advertisements from us based on your visit to our Service. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called "interest-based advertising".
You can opt out of these interest-based advertising campaigns by turning off cookies in your browser, as described above. If you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our Service.
How do we use your information?
We use your personal information to provide products and services and to manage our business operations. For example, we may use your personal information for the following purposes:
- to register your account and authenticate you when you access your account;
- to provide, administer and improve our Service;
- to communicate with you about your requests;
- to administer our provision of, and your payment for, services you request from us;
- to comply with our legal obligations, including those under the Law Society Act (Ontario) (the “LSO”); and
- to protect the security or integrity of our Service and our business.
We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law.
How do we share your information?
Personal information may be shared in the following ways:
- as necessary to process payments with our third party service providers (as described above);
- by way of storage on servers operated by third parties; and
- to comply with our legal obligations, for example with regulators such as the Law Society of Ontario and law enforcement agencies.
We may share your non-personal information with service providers or our affiliates who provide us with development, marketing, analytics, promotional services and similar services.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may share or transfer non-personal information as part of that transaction.
Additional information
How do you change your information?
You may review and change personal information which you provided to us by accessing your account or contacting us.
Links to Third-Party Sites and Social Networks
The Service may contain links to third-party websites, including social networks. These links are provided for your convenience. We have no control over and are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our Service and to read the privacy statements of each and every website that collects personal information. This Privacy Policy applies solely to information collected by this Service.
Storage Outside of Canada
Although we use a third party service providers with a datacenter located in Toronto, Canada, your personal information may still be stored outside of Canada (for example through the use of content-delivery-network services). If your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
Security
We follow generally accepted standards to protect your personal information. For example, our Service is encrypted and protected SSL encryption software. However, no method of electronic transmission or Service is 100% secure. Therefore, we cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our Service if you consider that information to be sensitive.
Additional Protections for Minors
The Service is not directed at individuals under the age of 18 years and we do not knowingly solicit or collect personal information from these individuals. If you become aware that a minor has provided us with personal information, please contact us at the email address below and we will take steps to delete such information.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you may contact our Privacy Officer using the contact page on our Site.